Solutions

Better member service starts with connected conversations.

SACCO members need timely, consistent answers about accounts, loans, repayments, statements and service requests. KitoDesk gives SACCO support teams a structured way to organize member inquiries, assign responsibility, review conversation history and monitor outstanding cases.

Use cases

✓Member inquiries and complaints

✓Loan application and repayment questions

✓Account and statement requests

✓Branch and departmental follow-ups

✓Member notifications and feedback

✓Support workload and response reporting

KitoDesk supports the service workflow; access to core banking or SACCO systems depends on integrations and permissions.

Enough reading, see it live

See it with your own member questions.

Send us the enquiries your branches handle most. We will show how they move through KitoDesk, from first message to closed case.

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app.kitodesk.com / Inbox

Inbox24 open

MineUnassignedAll

Mercy Wanjiru2m

Order 4821 not delivered

John Otieno9m

Cannot log in to my account

Grace Achieng21m

Thank you for the quick help

Chat

Peter Mwangi1h

Do you open on Sundays?

SMS

Faith Kamau2h

Missed call, returned

Voice

Mercy WanjiruWhatsApp · Support team · Open

SLA 2h 10m

Hi, my order 4821 was meant to arrive yesterday. Where is it?

Hello Mercy, I have your order open. Checking with the courier now.

Private note · Grace W.: courier confirmed, redelivery set for tomorrow

Kito AI suggested reply

Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?

UseGrace

Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?Delivered

Write a reply or type / for macrosSend

Kito Cases / CS-1042

CS-1042 · BillingRefund not received

High

NewIn progressPending customerResolved

Resolution due in3h 12m

68% of SLA used

AssigneePO Peter Otieno

CategoryBilling

SourceWhatsApp

Time logged0h 42m

Timeline

Case created from conversation10:02

Assigned to Billing team10:04

Note: refund under review10:31

SLA at 80% warning sent12:40

Billing teamKito AI