One trusted source of answers for your team and your AI.
Policies, FAQs and guides in one searchable library that agents use while they reply and that Kito AI cites when it answers.
Unused items can be returned within 14 days of delivery.
Used by Kito AI 38 timesStop answering the same question five different ways.
Keep policies, FAQs and how-to guides in one place, organised by category. Agents search while replying and use approved wording.
- Articles organised by category and label
- Fast search across the whole library
- Canned replies and macros alongside articles
- Clear last-updated dates
Unused items can be returned within 14 days of delivery.
Used by Kito AI 38 timesGive Kito AI facts, not guesses.
Connect documents and articles as sources for Kito AI. It answers from them and shows the source it used, so a wrong answer is traceable to a document you can fix.
- Documents and articles as AI sources
- Citations on every grounded reply
- Update the source and answers update with it
- Per-workspace isolation of your content
Unused items can be returned within 14 days of delivery. Refunds go back to the original payment method within 5 working days.
See what customers ask and what is missing.
Insights show which questions come up most, so you know which articles to write or fix next.
- Most common topics from conversations
- Gaps where no article exists
- Article usage by agents and AI
- Review cycles to keep content current
From first touch to a recorded outcome.
Add content
Write articles or upload policy documents and FAQs.
Organise
Group by category and label so people can find things.
Use it
Agents insert answers and Kito AI cites the same sources.
Improve
Use real questions to find gaps and keep content current.
How service teams put Kito Knowledge to work.
Built for regulated service teams.
| View | Assign | Export | Manage | |
|---|---|---|---|---|
| Administrator | ✓ | ✓ | ✓ | ✓ |
| Supervisor | ✓ | ✓ | ✓ | - |
| Agent | ✓ | ✓ | - | - |
| Auditor | ✓ | - | - | - |
- Each organisation is isolated at the database level
- Roles with own, team and organisation scopes, plus branch restrictions
- Provider keys and channel secrets encrypted at rest
- An audit log of sensitive access and permission changes
- Mandatory multi-factor sign-in policy for your workspace
- Suspend or remove access instantly, ending active sessions
Questions about Kito Knowledge.
Can Kito AI use our PDFs?
Yes. Documents can be added as sources and cited in answers.
Who can edit articles?
Editing follows your roles and permissions, so you can limit it to specific people.
Can customers see the articles?
Articles are used inside the workspace and by AI. Your own content stays private to your workspace.
How do we keep content from going stale?
Updated dates and usage insights show what needs review.
Works best with the rest of KitoDesk.
Kito AI
Kito AI resolves routine questions, assists your agents and carries out approved tasks.
Explore Kito AI →Kito Inbox
WhatsApp, email, SMS, website chat and social messages land in a single workspace, with the customer record, history and open cases right beside every thread.
Explore Kito Inbox →Kito Insights
Volumes, response times, workload, satisfaction and Voice of the Customer in one place, calculated from your real workspace data and exportable on a schedule.
Explore Kito Insights →Watch Kito Knowledge handle your kind of work.
Send us a typical day for your team. We build the demo around it, so you see your own conversations, not a script.
- Built around your own workflow
- Security and rollout questions answered
- No obligation
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