WhatsApp customer support software
KitoDesk connects to the WhatsApp Business Platform so customers can message your business number and your team can reply from a shared inbox, with assignment, internal notes and the customer record beside every conversation.
What the WhatsApp channel does today.
- Inbound messages with duplicate protection
- Replies sent through the Meta Graph API
- Delivery status receipts on outbound messages
- Customers matched to profiles by phone number
- Signature-verified webhooks
- Approved templates for messages outside the customer-service window
Requirements before you connect.
- A Meta developer app and WhatsApp Business account
- A phone number ID and access token
- The app secret used to verify webhook signatures
- A webhook URL that points to your KitoDesk workspace
From connection to conversation.
Connect
Add your Meta credentials in the workspace integrations settings and register the webhook URL with Meta.
Receive
Customer messages arrive in the shared inbox and are matched to their profile.
Reply
Agents answer from the same composer they use for every channel, with canned replies and AI suggestions.
Follow up
Turn a conversation into a case, or send an approved template when the window has closed.
Limits and what is planned
- Meta decides which templates are approved and applies its own policies and conversation pricing.
- Free-form replies are only possible inside the customer-service window that Meta defines.
About WhatsApp on KitoDesk.
Do we need a WhatsApp Business account?
Yes. KitoDesk connects to the WhatsApp Business Platform, so you need a Meta developer app and a business phone number.
Can several agents share one WhatsApp number?
Yes. All agents work from the shared inbox, with assignment and internal notes.
Can we send promotions on WhatsApp?
Yes, through approved templates and campaigns. Opted-out customers are skipped.
Move WhatsApp off personal phones.
Tell us how many people answer WhatsApp today. We will show one number shared by the whole team, with owners and history.
- Built around your own workflow
- Security and rollout questions answered
- No obligation
Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?