An AI agent that answers from your policies and acts within your rules.
Kito AI resolves routine questions, assists your agents and carries out approved tasks. Every answer cites its source and every action is permission-checked, logged and tenant-isolated.
Unused items can be returned within 14 days of delivery. Refunds go back to the original payment method within 5 working days.
Answers your team can trace back to a document.
Point Kito AI at policies, PDFs and knowledge articles. Replies show which source they used, so agents and customers can trust what they read.
- Citations on every grounded answer
- Hands off to a person when confidence is low
- Works on chat and WhatsApp conversations
- Test any agent in the simulator before it goes live
Unused items can be returned within 14 days of delivery. Refunds go back to the original payment method within 5 working days.
Let AI do the routine work. Keep approval for the rest.
Agents call only the tools you enable. Each tool carries a risk level: low-risk actions run on their own, higher-risk ones queue for a supervisor with the exact payload shown.
- Tool permissions per agent
- Approval queue with approve and reject
- Every execution logged with inputs and outcome
- Tenant isolation enforced at the database
Refund approved by Brian O. at 10:31
Access to account record by Grace W.
Know what AI costs before the invoice arrives.
Usage is metered in credits against each workspace. Administrators see consumption by model, warnings as the allowance fills, and can disable AI instantly.
- Monthly allowance with purchased top-ups
- Warnings at 70, 85 and 100 percent
- Failed requests never consume credits
- Per-workspace provider keys, encrypted at rest
From first touch to a recorded outcome.
Connect knowledge
Add policies, FAQs and articles. Kito AI indexes them for your workspace only.
Configure the agent
Choose its tone, the tools it may use and which actions need approval.
Test and publish
Run scenarios in the simulator, then enable it on the channels you choose.
Monitor
Review executions, approvals, accuracy and spend from one dashboard.
How service teams put Kito AI to work.
Built for regulated service teams.
| View | Assign | Export | Manage | |
|---|---|---|---|---|
| Administrator | ✓ | ✓ | ✓ | ✓ |
| Supervisor | ✓ | ✓ | ✓ | - |
| Agent | ✓ | ✓ | - | - |
| Auditor | ✓ | - | - | - |
- Each organisation is isolated at the database level
- Roles with own, team and organisation scopes, plus branch restrictions
- Provider keys and channel secrets encrypted at rest
- An audit log of sensitive access and permission changes
- Mandatory multi-factor sign-in policy for your workspace
- Suspend or remove access instantly, ending active sessions
Questions about Kito AI.
Does Kito AI make up answers?
It is designed to answer from your connected sources and to cite them. When it cannot ground an answer it hands the conversation to a person.
Can it change customer records on its own?
Only if you enable that tool, and sensitive actions can require approval first. Everything it does is logged.
Is our data used to train models?
Your workspace content stays tenant-isolated and is sent only to the model provider you configure to produce answers. Review your provider terms for their data handling.
What if we exhaust our credits?
AI replies pause until the next period or a top-up, and administrators are warned well before that point. The rest of KitoDesk keeps working.
Works best with the rest of KitoDesk.
Kito Knowledge
Policies, FAQs and guides in one searchable library that agents use while they reply and that Kito AI cites when it answers.
Explore Kito Knowledge →Kito Inbox
WhatsApp, email, SMS, website chat and social messages land in a single workspace, with the customer record, history and open cases right beside every thread.
Explore Kito Inbox →Kito Flow
Rules, macros, bots, journeys and campaigns that handle repetitive work on their own, with approval steps, consent checks and a log of every run.
Explore Kito Flow →Watch Kito AI handle your kind of work.
Send us a typical day for your team. We build the demo around it, so you see your own conversations, not a script.
- Built around your own workflow
- Security and rollout questions answered
- No obligation
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