Guides, documentation and FAQs.

Resources

Learn how teams use KitoDesk to organize customer support.

Getting started

Repository README covers setup, environment variables, the dev database and the API surface.

FAQs

Can we connect WhatsApp?

Yes. Configure Meta app credentials on the WhatsApp channel page and point the webhook at your deployment.

Is our data isolated?

Yes. Every record is tenant-scoped and PostgreSQL row-level security enforces isolation at the database.

Does AI replace agents?

No. Assist drafts and summarizes; agents review and send. Automation stays under your control.

Enough reading, see it live

Show us how your team works. We will build the walkthrough around it.

Tell us your channels, your volumes and who answers what. The demo uses your own situation, not a scripted one.

Book a demo →Talk to sales

Built around your own workflow
Security and rollout questions answered
No obligation

app.kitodesk.com / Inbox

Inbox24 open

MineUnassignedAll

Mercy Wanjiru2m

Order 4821 not delivered

John Otieno9m

Cannot log in to my account

Grace Achieng21m

Thank you for the quick help

Chat

Peter Mwangi1h

Do you open on Sundays?

SMS

Faith Kamau2h

Missed call, returned

Voice

Mercy WanjiruWhatsApp · Support team · Open

SLA 2h 10m

Hi, my order 4821 was meant to arrive yesterday. Where is it?

Hello Mercy, I have your order open. Checking with the courier now.

Private note · Grace W.: courier confirmed, redelivery set for tomorrow

Kito AI suggested reply

Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?

UseGrace

Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?Delivered

Write a reply or type / for macrosSend

Kito Cases / CS-1042

CS-1042 · BillingRefund not received

High

NewIn progressPending customerResolved

Resolution due in3h 12m

68% of SLA used

AssigneePO Peter Otieno

CategoryBilling

SourceWhatsApp

Time logged0h 42m

Timeline

Case created from conversation10:02

Assigned to Billing team10:04

Note: refund under review10:31

SLA at 80% warning sent12:40

Billing teamKito AI