Website live chat for customer support
Add a chat widget to your website and answer visitors from the same inbox as WhatsApp, email and calls, so web conversations get the same assignment, notes and history as everything else.
What the Website live chat channel does today.
- An embeddable widget addressed by a public key
- Visitor messages arriving in the shared inbox
- Agent replies appearing in the widget
- Routing and automation rules that apply like any other channel
Requirements before you connect.
- Access to add a script snippet to your website
From connection to conversation.
Create
Create a website chat inbox in your workspace and copy the widget snippet.
Install
Paste the snippet into your site.
Answer
Visitor messages appear in the shared inbox alongside every other channel.
Follow up
Assign, add notes or open a case, exactly as you would for any conversation.
Limits and what is planned
- A WordPress plugin is planned. Today you add the snippet to your site yourself.
About Website live chat on KitoDesk.
Is live chat in the same inbox as WhatsApp and email?
Yes. Every channel feeds one shared inbox with the same assignment, notes and SLA rules.
Do we need a developer to install it?
You need to paste a script snippet into your site, which is usually a small change.
Answer your website visitors in the same inbox.
Tell us where visitors ask questions today. We will show chat landing in the same queue as everything else.
- Built around your own workflow
- Security and rollout questions answered
- No obligation
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