Every customer conversation, in one shared inbox.
WhatsApp, email, SMS, website chat and social messages land in a single workspace, with the customer record, history and open cases right beside every thread.
Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?
Hi, my order 4821 was meant to arrive yesterday. Where is it?
Hello Mercy, I have your order open. Checking with the courier now.
Stop switching between apps to answer one customer.
Supported channels feed one queue. Agents filter by mine, unassigned or all, see who is typing, and reply from the same composer whatever the channel.
- Mine, unassigned and all views with live updates
- Channel badges so agents know where each message came from
- Search across customers, conversations and tickets
- Bulk actions for assigning, labelling and resolving
Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?
Know who you are talking to before you reply.
Each thread is matched to a customer record, so branch, account details, open cases and past conversations are one glance away. No more asking customers to repeat themselves.
- Customer profile with reference number and branch
- Open cases and recent activity beside the thread
- Labels and segments to spot priority customers
- Consent and opt-out status respected on every send
Reply faster without losing the personal touch.
Canned replies, macros and AI-suggested replies speed up routine answers. Messages can translate as they arrive, so teams answer in their own language while customers read theirs.
- Canned replies and macros triggered with a slash
- Kito AI reply suggestions you can edit before sending
- Automatic translation of inbound messages
- SLA timers that warn before a target is missed
Hi, my order 4821 was meant to arrive yesterday. Where is it?
Hello Mercy, I have your order open. Checking with the courier now.
From first touch to a recorded outcome.
Receive
A customer messages you on any connected channel and the thread appears in the shared inbox.
Identify
The thread is matched to the customer record so context loads automatically.
Route
Rules or a supervisor assign it to the right person or team, with an SLA clock running.
Resolve
The agent replies, adds notes, opens a case if needed, and resolves with a full record.
How service teams put Kito Inbox to work.
Built for regulated service teams.
| View | Assign | Export | Manage | |
|---|---|---|---|---|
| Administrator | ✓ | ✓ | ✓ | ✓ |
| Supervisor | ✓ | ✓ | ✓ | - |
| Agent | ✓ | ✓ | - | - |
| Auditor | ✓ | - | - | - |
- Each organisation is isolated at the database level
- Roles with own, team and organisation scopes, plus branch restrictions
- Provider keys and channel secrets encrypted at rest
- An audit log of sensitive access and permission changes
- Mandatory multi-factor sign-in policy for your workspace
- Suspend or remove access instantly, ending active sessions
Questions about Kito Inbox.
Which channels does Kito Inbox support?
WhatsApp Business, email, SMS, website chat, Telegram and several social channels can be connected. Availability depends on the providers you configure in your workspace.
Can agents only see their own customers?
Yes. Roles support own, team and organisation scopes, and agents can be restricted to specific branches.
Does it work without AI?
Yes. Kito AI is optional. The inbox, assignment, notes, macros and SLAs work on their own.
Is conversation history kept when staff leave?
Yes. Removing a staff customer never deletes the conversations, cases or audit records they handled.
Works best with the rest of KitoDesk.
Kito Cases
Tickets, complaints and service requests with priorities, due times, escalation and a complete timeline, from the first message to a recorded resolution.
Explore Kito Cases →Kito AI
Kito AI resolves routine questions, assists your agents and carries out approved tasks.
Explore Kito AI →Kito Knowledge
Policies, FAQs and guides in one searchable library that agents use while they reply and that Kito AI cites when it answers.
Explore Kito Knowledge →Watch Kito Inbox handle your kind of work.
Send us a typical day for your team. We build the demo around it, so you see your own conversations, not a script.
- Built around your own workflow
- Security and rollout questions answered
- No obligation
Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?