Customer communication software for logistics and delivery
Couriers, freight forwarders and delivery teams spend much of the day answering where is my parcel. KitoDesk gives each depot or team its own queue, turns delivery exceptions into tracked cases, and lets you send proactive updates so customers do not need to ask.
Where service breaks down today.
Customers chase parcels on several channels and different staff answer differently.
Delivery exceptions are fixed by whoever notices, with no record.
Updates are sent one by one, after the customer has already asked.
Give each depot its own queue
Branch scopes keep each depot focused on its own customers while supervisors see the whole network.
Your parcel KD-2291 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?
Turn delivery exceptions into cases
A failed delivery, damaged item or address problem becomes a case with an owner and a due time, so it is resolved and recorded.
Send updates before customers ask
Schedule delivery notices by WhatsApp, SMS or email through campaigns, outside quiet hours and with opted-out customers skipped.
Where logistics customers reach you.
What teams set up first.
- Create a team and branch scope for each depot
- Define exception categories such as failed delivery and damage
- Add canned replies for delivery windows and redelivery
- Plan the first proactive update campaign
Good to know
KitoDesk does not track shipments. Tracking data stays in your logistics system, and you can push updates into KitoDesk through the API and webhooks.
About logistics teams on KitoDesk.
Can we send tracking updates automatically?
Campaigns can send scheduled notices, and the API and webhooks let your own system trigger updates. Automatic parcel tracking is not built in.
Can each depot see only its own customers?
Yes. Use branch scopes so each depot sees its own conversations.
Same platform, different workflows.
Retail and e-commerce
Retail and e-commerce teams answer the same questions all day: where is my order, can I return this, is it in stock.
See the setup →Telecommunications
Telecom operators and utilities handle very high volumes of billing questions, outages and complaints.
See the setup →Hospitality
Hotels, lodges, restaurants and tour operators answer guests before, during and after a stay, often across WhatsApp, email, phone and chat at once.
See the setup →Show us where parcels get stuck.
Tell us how delivery questions and exceptions reach your depots. We will show them owned, tracked and answered from one inbox.
- Built around your own workflow
- Security and rollout questions answered
- No obligation
Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?