Guest communication software for hotels, restaurants and tourism
Hotels, lodges, restaurants and tour operators answer guests before, during and after a stay, often across WhatsApp, email, phone and chat at once. KitoDesk puts those conversations in one shared inbox so enquiries are answered quickly and service requests do not get lost between shifts.
Where service breaks down today.
Booking questions arrive on several channels and are answered inconsistently.
Service requests during a stay are passed on verbally and forgotten.
Feedback arrives on review sites after the guest has left.
Answer booking and stay enquiries across channels
One queue for reservations and front desk. Canned replies cover check-in times, directions and facilities, and shifts hand over with the full thread visible.
Late checkout at 2pm is confirmed. I have sent the details to your phone. Anything else I can help with?
Log service requests during the stay
A request such as a missing amenity or a noisy room becomes a case with an owner and a due time, so it is closed before checkout.
Ask for feedback right after checkout
Send a short survey after departure. Low scores open a follow-up case and the comments feed into team reports.
Where hospitality customers reach you.
What teams set up first.
- Create teams for reservations, front desk and housekeeping
- Add canned replies for check-in, facilities and directions
- Add the chat widget to your booking site
- Schedule a post-stay survey
Good to know
Reservation and property management systems are not connected today, so booking details are entered or referenced manually. If you rely on a specific system, tell us and we will assess the integration.
About hospitality teams on KitoDesk.
Can guests message us on WhatsApp?
Yes, once you connect a WhatsApp Business number. Conversations appear in the shared inbox.
Can we survey guests after they leave?
Yes. Surveys can be sent after service and low scores can open a follow-up case.
Same platform, different workflows.
Retail and e-commerce
Retail and e-commerce teams answer the same questions all day: where is my order, can I return this, is it in stock.
See the setup →Healthcare
Clinics, hospitals and pharmacies field appointment questions, directions, fee queries and complaints all day.
See the setup →Education
Schools, colleges and training providers handle admissions questions, fee queries and parent messages across many channels and many staff.
See the setup →Replay a weekend of guest messages.
Tell us how reservations and the front desk communicate today. We will show the same messages as owned, tracked conversations.
- Built around your own workflow
- Security and rollout questions answered
- No obligation
Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?