Automate routing, follow-ups and outreach. Keep humans in the loop.
Rules, macros, bots, journeys and campaigns that handle repetitive work on their own, with approval steps, consent checks and a log of every run.
Let the routine route itself.
Build rules from triggers, conditions and actions. Assign by keyword, label by topic, auto-reply after hours or escalate when a case sits too long.
- Triggers on messages, cases and calls
- Conditions on content, channel, branch or priority
- Actions that assign, label, reply and notify
- Run history with outcomes
Reach customers responsibly.
Target by branch, activity, product or segment, schedule sends, and require approval for sensitive messages. Opted-out customers are skipped automatically.
- Audience segments with live customer counts
- Approval before send for sensitive campaigns
- Quiet hours and per-minute send limits
- Per-recipient delivery tracking and retry
Follow up at the right moment.
When a conversation, ticket or call finishes, journeys can send a survey after a delay and open a follow-up case if the feedback is negative.
- Triggers from resolved conversations, cases and calls
- Delay, channel and fallback channel
- Weekly frequency caps per customer
- Negative feedback opens a follow-up
From first touch to a recorded outcome.
Choose a trigger
Pick what starts the flow: a message, a resolved case, a schedule.
Add conditions
Narrow it by content, channel, branch or priority.
Define actions
Assign, label, reply, notify, create a case or call a webhook.
Review runs
Watch outcomes and adjust. Pause any flow in one click.
How service teams put Kito Flow to work.
Built for regulated service teams.
| View | Assign | Export | Manage | |
|---|---|---|---|---|
| Administrator | ✓ | ✓ | ✓ | ✓ |
| Supervisor | ✓ | ✓ | ✓ | - |
| Agent | ✓ | ✓ | - | - |
| Auditor | ✓ | - | - | - |
- Each organisation is isolated at the database level
- Roles with own, team and organisation scopes, plus branch restrictions
- Provider keys and channel secrets encrypted at rest
- An audit log of sensitive access and permission changes
- Mandatory multi-factor sign-in policy for your workspace
- Suspend or remove access instantly, ending active sessions
Questions about Kito Flow.
Can campaigns require approval?
Yes. A campaign can be flagged so it cannot send until an administrator approves it.
Are opted-out customers protected?
Yes. Opted-out customers are excluded from sends automatically.
What happens if a flow fails?
The run is logged with its error, and failed deliveries can be retried individually.
Do I need Kito AI for this?
No. Rules, campaigns and journeys work without AI.
Works best with the rest of KitoDesk.
Kito Cases
Tickets, complaints and service requests with priorities, due times, escalation and a complete timeline, from the first message to a recorded resolution.
Explore Kito Cases →Kito Insights
Volumes, response times, workload, satisfaction and Voice of the Customer in one place, calculated from your real workspace data and exportable on a schedule.
Explore Kito Insights →Kito Inbox
WhatsApp, email, SMS, website chat and social messages land in a single workspace, with the customer record, history and open cases right beside every thread.
Explore Kito Inbox →Watch Kito Flow handle your kind of work.
Send us a typical day for your team. We build the demo around it, so you see your own conversations, not a script.
- Built around your own workflow
- Security and rollout questions answered
- No obligation
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