Calls that live in the same inbox as everything else.
Take and place calls in the browser, with the customer record on screen. Every call is logged, can be recorded, and becomes part of the customer’s history.
Mercy: I want to confirm my delivery address.
You: Of course, one moment while I pull it up.
Answer with the whole story on screen.
Inbound calls ring in the workspace and open the customer record. Outbound calls start from any customer or conversation with one click.
- Inbound and outbound calling in the browser
- Customer profile and open cases during the call
- Mute, hold and transfer controls
- Missed calls and voicemail appear in the inbox
Mercy: I want to confirm my delivery address.
You: Of course, one moment while I pull it up.
Make sure the right person picks up.
Ring policies decide who is rung and in what order. Calls can fall back to the team or an administrator, and an IVR can greet and route callers.
- Assignee first, team next, admin last
- Business-hours aware greetings
- Call queue visibility for supervisors
- IVR menus and audio library
Every call becomes part of the record.
Calls are logged with duration and outcome and can be recorded and transcribed, so a phone conversation is as reviewable as a chat.
- Call log with direction, duration and outcome
- Recordings attached to the thread
- Transcripts for review and quality checks
- Completed calls can trigger follow-up journeys
From first touch to a recorded outcome.
Connect telephony
Link Twilio Voice, WhatsApp Business Calling or your Yeastar PBX.
Set ring policy
Decide who rings first, who is next and when to escalate.
Take the call
Answer in the browser with the customer and case history in view.
Follow up
The call is logged, can be recorded, and can open a case or survey.
How service teams put Kito Voice to work.
Built for regulated service teams.
| View | Assign | Export | Manage | |
|---|---|---|---|---|
| Administrator | ✓ | ✓ | ✓ | ✓ |
| Supervisor | ✓ | ✓ | ✓ | - |
| Agent | ✓ | ✓ | - | - |
| Auditor | ✓ | - | - | - |
- Each organisation is isolated at the database level
- Roles with own, team and organisation scopes, plus branch restrictions
- Provider keys and channel secrets encrypted at rest
- An audit log of sensitive access and permission changes
- Mandatory multi-factor sign-in policy for your workspace
- Suspend or remove access instantly, ending active sessions
Questions about Kito Voice.
Do agents need a desk phone?
No. Calls are taken and placed in the browser.
Which providers are supported?
Twilio Voice, WhatsApp Business Calling and Yeastar PBX integrations are available. You supply the provider account.
Can calls be recorded?
Yes, where you enable recording. Check the consent rules that apply to your jurisdiction before turning it on.
Do calls show up with the customer’s history?
Yes. Each call is attached to the customer and the conversation thread.
Works best with the rest of KitoDesk.
Kito Inbox
WhatsApp, email, SMS, website chat and social messages land in a single workspace, with the customer record, history and open cases right beside every thread.
Explore Kito Inbox →Kito Cases
Tickets, complaints and service requests with priorities, due times, escalation and a complete timeline, from the first message to a recorded resolution.
Explore Kito Cases →Kito Insights
Volumes, response times, workload, satisfaction and Voice of the Customer in one place, calculated from your real workspace data and exportable on a schedule.
Explore Kito Insights →Watch Kito Voice handle your kind of work.
Send us a typical day for your team. We build the demo around it, so you see your own conversations, not a script.
- Built around your own workflow
- Security and rollout questions answered
- No obligation
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