Resources / Documentation

Documentation

Configuration and administration reference for KitoDesk workspaces.

The canonical setup reference currently lives in the repository README: environment variables, dev database, migrations, API surface and webhook configuration. Task-oriented docs are being published here as capabilities stabilize.

Getting started

Workspace creation, first login, staff roles.

Channels

WhatsApp webhook setup, channel credentials.

Automation

Rule triggers, conditions and actions.

Integrations

Provider keys: Anthropic, OpenAI, Twilio, Resend, Yeastar, core banking.

API

Authentication, endpoints and webhooks (see README).

Security

MFA, sessions, row-level tenant isolation.

Enough reading, see it live

Show us how your team works. We will build the walkthrough around it.

Tell us your channels, your volumes and who answers what. The demo uses your own situation, not a scripted one.

  • Built around your own workflow
  • Security and rollout questions answered
  • No obligation
app.kitodesk.com / Inbox
Inbox24 open
MineUnassignedAll
MW
Mercy Wanjiru2m
Order 4821 not delivered
WhatsApp
JO
John Otieno9m
Cannot log in to my account
Email
GA
Grace Achieng21m
Thank you for the quick help
Chat
PM
Peter Mwangi1h
Do you open on Sundays?
SMS
FK
Faith Kamau2h
Missed call, returned
Voice
Mercy WanjiruWhatsApp · Support team · Open
SLA 2h 10m
Hi, my order 4821 was meant to arrive yesterday. Where is it?
Hello Mercy, I have your order open. Checking with the courier now.
Private note · Grace W.: courier confirmed, redelivery set for tomorrow
Kito AI suggested reply

Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?

UseGrace
Your order 4821 is out for delivery today before 5pm. I have sent the tracking link to your phone. Anything else I can help with?Delivered
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Kito Cases / CS-1042
CS-1042 · BillingRefund not received
High
NewIn progressPending customerResolved
Resolution due in3h 12m
68% of SLA used
AssigneePO Peter Otieno
CategoryBilling
SourceWhatsApp
Time logged0h 42m
Timeline
Case created from conversation10:02
Assigned to Billing team10:04
Note: refund under review10:31
SLA at 80% warning sent12:40
Billing teamKito AI