Changelog

What changed in the product, most recent first.

Conversations workspace - unified timeline, customer panel, saved views, mentions, followers and bulk actions.
Voice phases 4-6 - in-call controls, transfers, wrap-up, recordings and transcripts with permissions, presence routing and the supervisor live board.
Conversation routing - workload-, skill- and presence-aware assignment with rules-based triage.
Africa's Talking - capability tokens, outbound click-to-call and outside-number transfer.
Phase 8 - operations analytics, omnichannel automation triggers and actions, and shared customer and ticket timelines.
Documentation portal - this site, including the generated API reference.

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