Campaigns and surveys
Outbound messaging and satisfaction measurement.
Overview
Campaigns send one message to a chosen audience over WhatsApp, SMS or email. Surveys collect satisfaction scores after service.
Campaigns
Options include scheduled sends, quiet hours, send-rate limits, recurring sends and audiences by label or product eligibility.
- Deliveries are tracked per customer: sent, failed or skipped when no provider is configured.
- Opted-out customers are excluded automatically.
- On customer created campaigns act as welcome flows: each new customer gets the message once as they join.
Surveys
Responses feed the Voice of the Customer view and CSAT figures in operations analytics. Low scores can trigger automation - for example alerting supervisors on scores of 2 or less.
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