KitoDesk documentation
How to use, configure and integrate KitoDesk. Every guide matches the product as it works today.
For your team
Agents and supervisors: the inbox, calls, tickets and daily work.
7 guidesFor administrators
Channels, teams, permissions, automation, campaigns and settings.
8 guidesFor developers
APIs, webhooks, channel integrations and events.
8 guidesReference
Glossary, troubleshooting and the product changelog.
3 guidesMost read
Setting up a workspaceThe first-run checklist for a new organisation.Connecting channelsWhatsApp, SMS, email, website chat and voice providers.Teams, inboxes and routingWho receives new conversations and how KitoDesk decides.People, roles and permissionsStaff, roles, custom permissions, invitations and scopes.Automation rulesTriggers, conditions and actions that run themselves across every channel.Campaigns and surveysOutbound messaging and satisfaction measurement.